# BE HELPED 💬 **URL:** https://forum.openfoodfacts.org/c/be-helped/17.md [Latest](https://forum.openfoodfacts.org/latest.md) · [Categories](https://forum.openfoodfacts.org/categories.md) · [Tags](https://forum.openfoodfacts.org/tags.md) --- ## [About the BE HELPED 💬 category](https://forum.openfoodfacts.org/t/about-the-be-helped-category/215)
**Author:** [@Gala](https://forum.openfoodfacts.org/u/Gala)\ **Replies:** 0
:person\_raising\_hand: Got a question and not sure what category it belongs to ? No problemo, just ask the Open Food Facts community here ! --- ## [Packaging explicitly states no palm oil](https://forum.openfoodfacts.org/t/packaging-explicitly-states-no-palm-oil/2438)
**Author:** [@GoldenHare](https://forum.openfoodfacts.org/u/GoldenHare)\ **Replies:** 0\ **Last updated:** [October 27, 2026, 4:57am UTC](https://forum.openfoodfacts.org/t/packaging-explicitly-states-no-palm-oil/2438 "2026-10-27T04:57:58Z")
Looking at this product, the packaging explicitly states “No Palm Oil”, but openfoodfacts says it “May contain palm oil” because it contains “Ingredients that may contain palm oil: E471, E160ai”. I would like to know how
 --- ## [Which weight/volume unit should be preffered when many units are specified on the packaging?](https://forum.openfoodfacts.org/t/which-weight-volume-unit-should-be-preffered-when-many-units-are-specified-on-the-packaging/2257)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 15\ **Last updated:** [October 22, 2026, 12:27am UTC](https://forum.openfoodfacts.org/t/which-weight-volume-unit-should-be-preffered-when-many-units-are-specified-on-the-packaging/2257 "2026-10-22T00:27:09Z")
Should it be SI as international standard or local because it is more important on product market? Then what to do if this product is available on 2 markets with 2 different preffered standards? Or should I store both
 --- ## [How 'zero' price or 'name your price' can be added?](https://forum.openfoodfacts.org/t/how-zero-price-or-name-your-price-can-be-added/2416)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 2\ **Last updated:** [October 21, 2026, 7:00pm UTC](https://forum.openfoodfacts.org/t/how-zero-price-or-name-your-price-can-be-added/2416 "2026-10-21T19:00:39Z")
As far as I understand it, ISBN are counted as valid barcodes for OPF: Source: Barcodes - Open Food Facts wiki The problem there are many digital only books, that get their ISBNs. It means that they can be available
 --- ## [How can I contact with some editor?](https://forum.openfoodfacts.org/t/how-can-i-contact-with-some-editor/2414)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 6\ **Last updated:** [October 21, 2026, 6:51pm UTC](https://forum.openfoodfacts.org/t/how-can-i-contact-with-some-editor/2414 "2026-10-21T18:51:30Z")
If I see someone vandalizes, makes incorrect edits or I just want to thank someone for amazing work, how can I contact with such editor? --- ## [Is block is just ip's block?](https://forum.openfoodfacts.org/t/is-block-is-just-ips-block/2415)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 1\ **Last updated:** [October 20, 2026, 12:42pm UTC](https://forum.openfoodfacts.org/t/is-block-is-just-ips-block/2415 "2026-10-20T12:42:45Z")
Is it true a block in fact is just blocking a user’s ip? It is strange in the era, when many providers have only dynamic ips so many users share same addresses --- ## [Identifier for type of date label/expiration date](https://forum.openfoodfacts.org/t/identifier-for-type-of-date-label-expiration-date/2361)
**Author:** [@Leanderstv](https://forum.openfoodfacts.org/u/Leanderstv)\ **Replies:** 1\ **Last updated:** [September 22, 2026, 3:45pm UTC](https://forum.openfoodfacts.org/t/identifier-for-type-of-date-label-expiration-date/2361 "2026-09-22T15:45:13Z")
Hi there, I have a question about the “expiration\_date” field. Currently, it only allows for a single, specific expiration date per product. I work for a non-profit in the Netherlands focused on preventing food waste. O
 --- ## [What is a correct practice for Quantity Sales?](https://forum.openfoodfacts.org/t/what-is-a-correct-practice-for-quantity-sales/2391)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 2\ **Last updated:** [September 14, 2026, 8:08pm UTC](https://forum.openfoodfacts.org/t/what-is-a-correct-practice-for-quantity-sales/2391 "2026-09-14T20:08:09Z")
What is a correct way to add a quantity sale? For instance: The first costs 9.9ILS, the second one 1ILS. What is an expected behavior? I need to enter it like that: Or like that: ? Proof --- ## [What is website field is used for?](https://forum.openfoodfacts.org/t/what-is-website-field-is-used-for/2247)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 8\ **Last updated:** [September 13, 2026, 4:20pm UTC](https://forum.openfoodfacts.org/t/what-is-website-field-is-used-for/2247 "2026-09-13T16:20:11Z")
It doesn’t have any documentation in the OFF app. Is it used for product page only? Can it be used for brand site? Or should it be used for every link, that is found on some product? If so, what to do if it has m
 --- ## [How can I add all these products to OpenProductsFacts](https://forum.openfoodfacts.org/t/how-can-i-add-all-these-products-to-openproductsfacts/2380)
**Author:** [@gfnfgfngnfngf](https://forum.openfoodfacts.org/u/gfnfgfngnfngf)\ **Replies:** 1\ **Last updated:** [September 12, 2026, 2:20pm UTC](https://forum.openfoodfacts.org/t/how-can-i-add-all-these-products-to-openproductsfacts/2380 "2026-09-12T14:20:27Z")
How can I add all of these UPC codes I found without doing it manually. --- ## [Misinformation in Green Score methodology](https://forum.openfoodfacts.org/t/misinformation-in-green-score-methodology/2381)
**Author:** [@brass](https://forum.openfoodfacts.org/u/brass)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 8:28am UTC](https://forum.openfoodfacts.org/t/misinformation-in-green-score-methodology/2381 "2026-09-08T08:28:17Z")
Hi, the Green Score methodology currently encourages consuming organic food as a more sustainable choice, applying a big bonus to the score for foods with organic certifications. However, most research shows that organi
 --- ## [Conditions to use the Open Food Facts API](https://forum.openfoodfacts.org/t/conditions-to-use-the-open-food-facts-api/443)
**Author:** [@Gala](https://forum.openfoodfacts.org/u/Gala)\ **Replies:** 3\ **Last updated:** [September 7, 2026, 3:11pm UTC](https://forum.openfoodfacts.org/t/conditions-to-use-the-open-food-facts-api/443 "2026-09-07T15:11:43Z")
All the documentation about API usage can be found on the API documentation page, but here is a quick summary: The Open Food Facts database is available as open data under the Open Database License (ODbL), see Terms o
 --- ## [Is there any product for test edits?](https://forum.openfoodfacts.org/t/is-there-any-product-for-test-edits/2370)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 1\ **Last updated:** [August 31, 2026, 2:15pm UTC](https://forum.openfoodfacts.org/t/is-there-any-product-for-test-edits/2370 "2026-08-31T14:15:09Z")
Sometimes I want to test some editor features. Is there there any product that can be used for this goal? --- ## [Products without any product name their packaging](https://forum.openfoodfacts.org/t/products-without-any-product-name-their-packaging/2262)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 1\ **Last updated:** [August 30, 2026, 3:49pm UTC](https://forum.openfoodfacts.org/t/products-without-any-product-name-their-packaging/2262 "2026-08-30T15:49:33Z")
Maybe it is less relevant for food, but other products (as clothes) which is now part of OPF, sometimes don’t have any product name on its packaging Product barcode: 2141800550000 According to “Good Practices” 
 --- ## [Browser session expire almost every day. Public list of my re-logins](https://forum.openfoodfacts.org/t/browser-session-expire-almost-every-day-public-list-of-my-re-logins/2260)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 7\ **Last updated:** [August 30, 2026, 3:31pm UTC](https://forum.openfoodfacts.org/t/browser-session-expire-almost-every-day-public-list-of-my-re-logins/2260 "2026-08-30T15:31:21Z")
For some reason I need to log in almost every day anew, which is annoying. I use password manager so it is annoying, but I can ‘ignore’ that. But if it happens to usual internet users, it will totally break their OFF usi
 --- ## [Comment crĂ©er un magasin ?](https://forum.openfoodfacts.org/t/comment-creer-un-magasin/2347)
**Author:** [@Joe\_Brable](https://forum.openfoodfacts.org/u/Joe_Brable)\ **Replies:** 1\ **Last updated:** [August 27, 2026, 12:51pm UTC](https://forum.openfoodfacts.org/t/comment-creer-un-magasin/2347 "2026-08-27T12:51:40Z")
Bonjour, Un nouveau magasin G20 s’est ouvert prĂšs de chez moi, 36 avenue Henri Barbusse - 92700 Colombes. Comment l’ajouter Ă  la base de donnĂ©es OpenPrices afin de pouvoir ajouter des prix ? Merci Ă  la communautĂ©. --- ## [Unable to properly add Food Product Image](https://forum.openfoodfacts.org/t/unable-to-properly-add-food-product-image/927)
**Author:** [@Right](https://forum.openfoodfacts.org/u/Right)\ **Replies:** 4\ **Last updated:** [August 25, 2026, 9:52am UTC](https://forum.openfoodfacts.org/t/unable-to-properly-add-food-product-image/927 "2026-08-25T09:52:17Z")
So I’m trying to add new photos to this product Mango - 250ml But after the image is uploaded the images never loads. This looks like a bug of some kind. --- ## [What are these values of languages in statistics used for?](https://forum.openfoodfacts.org/t/what-are-these-values-of-languages-in-statistics-used-for/2366)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 0\ **Last updated:** [August 16, 2026, 6:01pm UTC](https://forum.openfoodfacts.org/t/what-are-these-values-of-languages-in-statistics-used-for/2366 "2026-08-16T18:01:21Z")
What do they represent? --- ## [What is counted as interesting information for "More iinteresting photos"?](https://forum.openfoodfacts.org/t/what-is-counted-as-interesting-information-for-more-iinteresting-photos/2267)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 6\ **Last updated:** [August 13, 2026, 1:55pm UTC](https://forum.openfoodfacts.org/t/what-is-counted-as-interesting-information-for-more-iinteresting-photos/2267 "2026-08-13T13:55:16Z")
Do things like these appropriate? Product barcodes: 4949268706063 0077975022757 --- ## [What is current status of the project?](https://forum.openfoodfacts.org/t/what-is-current-status-of-the-project/2364)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 2\ **Last updated:** [August 13, 2026, 1:35pm UTC](https://forum.openfoodfacts.org/t/what-is-current-status-of-the-project/2364 "2026-08-13T13:35:10Z")
I almost don’t see any news about the project and it kinda sucks. It makes feel it is abandoned, even I know it isn’t, because I see there is a high GitHub activity on it, but I’m not a programmer, so it doesn’t help. Al
 --- ## [Problem updating ingredients in the Android app](https://forum.openfoodfacts.org/t/problem-updating-ingredients-in-the-android-app/2313)
**Author:** [@davitof](https://forum.openfoodfacts.org/u/davitof)\ **Replies:** 2\ **Last updated:** [June 24, 2026, 8:40pm UTC](https://forum.openfoodfacts.org/t/problem-updating-ingredients-in-the-android-app/2313 "2026-06-24T20:40:56Z")
I found a few old products for which ingredients have changed over the years, although the barcode is the same. I took a pic of the ingredients, asked the app to OCR it, which it did fine, tapped the update button, but w
 --- ## [How do I find businesses?](https://forum.openfoodfacts.org/t/how-do-i-find-businesses/2297)
**Author:** [@Helmut.Kauer](https://forum.openfoodfacts.org/u/Helmut.Kauer)\ **Replies:** 0\ **Last updated:** [June 10, 2026, 7:38pm UTC](https://forum.openfoodfacts.org/t/how-do-i-find-businesses/2297 "2026-06-10T19:38:57Z")
How do I find businesses? How can I add businesses that aren’t listed? The businesses are already in OSM, for example, as “supermarket.” Wie finde ich GeschĂ€fte? Wie kann ich nicht aufgefĂŒhrte GeschĂ€fte eintragen? Die G
 --- ## [Why isn’t it possible to edit property field in folksonomy tab/section?](https://forum.openfoodfacts.org/t/why-isn-t-it-possible-to-edit-property-field-in-folksonomy-tab-section/2280)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 1\ **Last updated:** [June 8, 2026, 12:36pm UTC](https://forum.openfoodfacts.org/t/why-isn-t-it-possible-to-edit-property-field-in-folksonomy-tab-section/2280 "2026-06-08T12:36:13Z")
Why isn’t it possible to edit property field in folksonomy tab/section? It is quite hard to copy a value from existing property, add a new corrected property, insert the copied value and after that delete the original pr
 --- ## [Which units should be used for non food products, when I specify their quantity?](https://forum.openfoodfacts.org/t/which-units-should-be-used-for-non-food-products-when-i-specify-their-quantity/2288)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 0\ **Last updated:** [June 8, 2026, 8:58am UTC](https://forum.openfoodfacts.org/t/which-units-should-be-used-for-non-food-products-when-i-specify-their-quantity/2288 "2026-06-08T08:58:13Z")
The OFF app asks to specify quantity for products other than food. How units should be specified? Just with words? “10 pens”, “25 pieces” and similar? Then how to manage translations, when these units translated t
 --- ## [Any ideas what happened here?](https://forum.openfoodfacts.org/t/any-ideas-what-happened-here/2287)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 0\ **Last updated:** [June 8, 2026, 6:15am UTC](https://forum.openfoodfacts.org/t/any-ideas-what-happened-here/2287 "2026-06-08T06:15:31Z")
--- ## [Product translations. How and when?](https://forum.openfoodfacts.org/t/product-translations-how-and-when/2281)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 0\ **Last updated:** [June 4, 2026, 10:37pm UTC](https://forum.openfoodfacts.org/t/product-translations-how-and-when/2281 "2026-06-04T22:37:14Z")
As it happens with brands I don’t understand at all when and how product translations should be added. The guidelines in the app say I don’t need to add languages, that are not on product packaging. OK, that’s good and l
 --- ## [I need someone with moderation rights to clean most of my added products from English translation](https://forum.openfoodfacts.org/t/i-need-someone-with-moderation-rights-to-clean-most-of-my-added-products-from-english-translation/2253)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 2\ **Last updated:** [June 2, 2026, 10:00pm UTC](https://forum.openfoodfacts.org/t/i-need-someone-with-moderation-rights-to-clean-most-of-my-added-products-from-english-translation/2253 "2026-06-02T22:00:38Z")
I need someone with moderation rights to clean most of my added products from English translation. I use English interface in OFF mobile app in Israel and when I scan and add unknown product, it creates English tab auto
 --- ## [How to add origin place, if it is credited up to address and perhaps house number?](https://forum.openfoodfacts.org/t/how-to-add-origin-place-if-it-is-credited-up-to-address-and-perhaps-house-number/2263)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 3\ **Last updated:** [June 1, 2026, 8:54pm UTC](https://forum.openfoodfacts.org/t/how-to-add-origin-place-if-it-is-credited-up-to-address-and-perhaps-house-number/2263 "2026-06-01T20:54:36Z")
Now comma is used as a value separator, which means if I use it to list parts of some address, these parts will be added separately. Maybe it works as planned but it doesn’t see to me so, because in fact it is o
 --- ## [Is there any way to know if my product report in Nutriparol was checked and approved or it was declined?](https://forum.openfoodfacts.org/t/is-there-any-way-to-know-if-my-product-report-in-nutriparol-was-checked-and-approved-or-it-was-declined/2264)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 2\ **Last updated:** [June 1, 2026, 6:38pm UTC](https://forum.openfoodfacts.org/t/is-there-any-way-to-know-if-my-product-report-in-nutriparol-was-checked-and-approved-or-it-was-declined/2264 "2026-06-01T18:38:40Z")
I sometimes see mistakes on products that I can’t fix by editing as incorrect or irrelevant images or duplicates. In these cases I use Nutriparol to report them (+ one re login by the way XD). It is not the most comforta
 --- ## [What about making collages?](https://forum.openfoodfacts.org/t/what-about-making-collages/2261)
**Author:** [@Libra](https://forum.openfoodfacts.org/u/Libra)\ **Replies:** 4\ **Last updated:** [June 1, 2026, 6:24pm UTC](https://forum.openfoodfacts.org/t/what-about-making-collages/2261 "2026-06-01T18:24:06Z")
For instance, for cases when some product has many front or other sides? Or for bottles? Or even all sides on one picture and every side will be cropped from this common picture? The main risk here is lowing qual
 [Next page](https://forum.openfoodfacts.org/c/be-helped/17.md?page=1)